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Email: seni@shenny.co.uk

FAQs

Everything you need to know about working with SHENNY. We’re here to make the video creation process smooth, clear, and results driven. If you have questions, you’ll likely find the answers here. If not, feel free to get in touch, we’re always happy to chat.

  • The cost of a video depends on various factors, including the length, style, complexity, and specific requirements of your project. We create everything from short social media clips to full scale animated explainers, and pricing is adjusted accordingly. Get in touch for a tailored quote that fits your needs and budget.

  • Our process is streamlined to ensure efficiency and quality at every step:

    1. Discovery & Planning: We understand your goals, target audience, and vision.

    2. Scriptwriting & Storyboarding: We craft your message into a compelling script and visual plan.

    3. Production: Our team of animators, illustrators, and voiceover artists bring the story to life.

    4. Delivery: Once approved, we deliver your final, high quality video in the formats you need.

    From start to finish, we keep you updated and involved, so your vision is always at the forefront.

  • The timeline for video production varies based on the project’s complexity and scope. A 3 minute explainer video will take at least 4 weeks to create for example.

    We always prioritise efficiency without sacrificing quality. If you have a tight deadline, let us know and we can often accommodate.

  • We include 5 rounds of revisions per production stage to ensure you’re fully satisfied with the final product. This applies to:

    • Scripting and Storyboarding

    • Animation and Visuals

    • Voiceover and Sound Design

    We believe in getting it right, and your feedback is part of our process.

  • Yes, we offer a 10 day money back guarantee. If you are dissatisfied with the video or the service at any point during production or upon the completion of the project, you can request a refund. You must provide a written statement of dissatisfaction within 10 days of when the issue arises or within 10 days of the completion of the project. Our goal is to ensure you are thrilled with the final result.

  • Absolutely. We can craft a script entirely from scratch, or we can refine and elevate an existing script to match your brand’s voice and objectives.

  • Yes, we provide professional voiceover and music licensing as part of our service.

    We work with talented voice over artists as well as use A.I voices, and source high quality music to match the tone and style of your video.

    All licensing and rights are handled, so you don’t have to worry about legalities.

  • Yes, we are experienced in a wide range of video styles.

    If you have a specific style in mind, just let us know, we can bring it to life.

Still have questions?

We’re just a message away. Whether you’re curious about timelines, ideas, or custom packages, we’re happy to help you move forward with confidence.